Shipping Policy

This Shipping Policy forms an integral part of our Terms of Service and applies to all orders placed through this website, including all promotional Gift with Purchase (GWP) items across all categories and tiers. Capitalized terms used herein have the same meaning as in our Terms of Service, Gift with Purchase rules, and Return & Refund Policy.

1. Order Processing & Fulfillment

1.1 Processing Time

All orders are processed and dispatched within 1–3 business days of confirmed payment, excluding weekends, public holidays, and scheduled facility closures. Business days are defined as Monday through Friday, excluding official public holidays in our fulfillment jurisdiction.

Pre-order, backordered, made-to-order, or customized items have separate estimated ship times, which are displayed on the product page at the time of purchase. Estimated ship dates are estimates only, are not guaranteed, and are subject to change without prior notice.

1.2 Order Verification & Fraud Screening

We reserve the right to hold, delay, or cancel any order for identity verification, fraud screening, address validation, stock confirmation, pricing error correction, or regulatory compliance review prior to shipment. We will notify you promptly if an order is delayed or cancelled for these reasons.

1.3 Modifications & Cancellations

Address changes, delivery instructions, or order modifications may be requested free of charge before your order enters the processing stage (typically within 1 hour of placement). Once processing has begun, we cannot guarantee modifications, address changes, rerouting, or cancellations.

2. Shipping Methods & Delivery Estimates

2.1 Estimated Delivery Times

Delivery timeframes provided at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather events, customs processing, remote locations, peak shipping seasons, or other factors beyond our reasonable control.

2.2 Carrier Selection

We reserve the right to select the most appropriate carrier and service level for your order based on destination, package size, weight, value, and product category.

2.3 Shipping Insurance

Standard shipping does not include additional shipping insurance. For high-value orders or items, you may request additional shipping insurance prior to shipment by contacting customer service. Additional insurance fees are the sole responsibility of the customer.

3. Domestic Shipping

Domestic shipping is available to valid physical addresses within the contiguous United States. Delivery to PO boxes, APO/FPO military addresses, and remote rural locations is not guaranteed and may be subject to additional fees or order cancellation at our sole discretion.

High-value items (including but not limited to luxury watches, designer handbags, and premium electronics) may require signature confirmation and in-person delivery at our discretion.

4. International Shipping

4.1 Availability

International shipping is available to select countries and regions. Eligible destinations are displayed at checkout.

4.2 Duties, Taxes & Customs Fees

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis unless otherwise explicitly stated. Customers are solely responsible for all applicable import duties, value-added taxes (VAT), goods and services taxes (GST), customs brokerage fees, import processing charges, and any other charges imposed by local authorities.

We are not responsible for the amount of duties or taxes charged by your destination country. Customs policies and rates vary by country and change frequently; you should contact your local customs authority for current information.

4.3 Customs Compliance & Risk

All international shipments are declared in accordance with applicable customs regulations at the full retail value of the merchandise. Customers are responsible for providing accurate import information and for compliance with all local import laws and regulations.

We are not liable for packages seized, detained, confiscated, or destroyed by customs authorities due to non-compliance with local laws, incorrect product information, or non-payment of duties and taxes. If a package is returned to us due to customs refusal or non-payment of duties, you will be responsible for all outbound shipping costs, return shipping costs, storage fees, and any other charges incurred. These costs will be deducted from any applicable refund.

4.4 Customs Delays

Customs clearance times vary by country and are beyond our control. We are not liable for delays caused by customs processing, inspection, or regulatory action. Perishable goods, food and beverage products, or time-sensitive items are shipped at your own risk with respect to customs delays.

5. Delivery & Receipt

5.1 Address Accuracy

You are responsible for providing a complete, accurate, and valid shipping address at checkout. We are not liable for failed delivery, mis-delivery, loss, damage, or additional charges resulting from incorrect, incomplete, outdated, or misspelled shipping information provided by you.

5.2 Redirection & Address Changes

Once an order has been dispatched, we cannot guarantee address changes or redirection. If redirection is possible, you will be responsible for any address correction fees, reroute fees, or additional carrier charges imposed by the shipping carrier.

5.3 Delivery Attempts & Unclaimed Packages

Carriers will make a reasonable number of delivery attempts in accordance with their standard operating policies. If a package cannot be delivered due to no one available to accept delivery, incorrect address, refusal to accept delivery, or refusal to pay applicable duties and taxes, the package may be returned to sender.

Packages returned to sender due to failed delivery or unclaimed status will be refunded minus the original outbound shipping cost and any return shipping fees, restocking charges, or other charges incurred by us.

5.4 Signature & Receipt of Delivery

Delivery to the shipping address you provide (including building reception, doorman, workplace, leasing office, or authorized third party) shall be deemed complete upon first attempted delivery or signature release. You assume all risk of loss, theft, or damage after delivery has been completed.

For high-value items, luxury goods, and select GWP tiers, we may require signature confirmation and in-person delivery. If you require signature confirmation or additional delivery services for any order, please contact us prior to shipment. Additional fees may apply.

6. Lost, Damaged, or Defective Shipments

6.1 Reporting Requirements

All claims for lost, damaged, or defective shipments must be reported to us in writing within 30 days of the estimated delivery date for domestic orders, and within 45 days for international orders. Claims must include photographic evidence of the outer packaging, inner packaging, and product condition.

6.2 Loss or Damage in Transit

If your package is lost or arrives with visible physical damage in transit, we will assist you in filing a claim with the carrier. At our sole option, we may offer a replacement shipment or a refund of the purchase price of the affected items. Our maximum liability for lost or damaged packages shall not exceed the total purchase price paid for the affected items.

6.3 Product Quality & Manufacturer Responsibility

All products and promotional gifts are manufactured, quality-controlled, and warranted by their respective manufacturers. Product defects, manufacturing faults, performance issues, and product safety matters are the sole responsibility of the manufacturer. As an authorized reseller, we verify product authenticity and assist with manufacturer communication and warranty claims in accordance with applicable law.

For food and beverage products: Product safety, quality, integrity, and allergen control are the primary responsibility of the manufacturer. We are not liable for spoilage, deterioration, or allergen-related issues arising from manufacturing defects or inherent product properties. Transportation-related spoilage or damage is the responsibility of the carrier.

6.4 No Consequential or Indirect Damages

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from shipping delays, loss, or damage to products, including but not limited to loss of use, loss of opportunity, loss of profit, business interruption, or personal inconvenience.

7. Gift with Purchase (GWP) Shipping – All Categories & Tiers

7.1 General GWP Shipping Rules

All GWP items across all categories and tiers are conditional promotional gifts tied to the final paid amount of your order. The following rules apply universally to all GWP shipments:

1. Separate fulfillment: All GWP items are shipped separately from the main order in separate, individually labeled packaging indicating the corresponding GWP tier and retail value.

2. Eligibility trigger: GWP items are processed and dispatched only after both:

· successful delivery of the full main order to the shipping address; and

· expiration of the applicable statutory return window for the main order.

3. Eligibility hold: Orders with pending disputes, refunds, chargebacks, payment holds, or unresolved issues will have GWP shipment paused until full resolution. If a return, refund, credit, or price adjustment reduces your final paid amount below the qualifying GWP tier threshold, your GWP eligibility is automatically voided and the GWP item will not be shipped.

4. No separate delivery: GWP items cannot be shipped to a different address than the main order, nor can they be shipped separately for an additional fee. GWP items are only delivered as part of a qualifying paid order in accordance with our GWP rules.

5. No separate returns: GWP items cannot be returned, refunded, exchanged, or credited separately from the main order. All GWP-related returns and adjustments must be processed together with a corresponding return of merchandise from the original order.

6. Full value deduction: If any return, refund, or adjustment voids your GWP eligibility, you must either return all received GWP items in original, unopened condition with all packaging and accessories, or the full published retail value of the applicable tier and category will be deducted from your refund. No partial returns, tier downgrades, pro-rated deductions, depreciation allowances, or damage discounts are permitted. Opened, used, damaged, incomplete, or previously replaced/reissued GWP items are valued at full retail value for deduction purposes, with no discount for wear, damage, replacement costs, or remaining value.

7. Personal use only: GWP items are for personal, non-commercial use only. Commercial resale, redistribution, or bundling is strictly prohibited.

7.2 Category-Specific GWP Shipping Terms

Automotive & Transportation GWP

Automotive GWP items are shipped via specialized freight carriers. Signature and valid government-issued photo identification are required upon delivery. Transportation damage claims must be filed with the carrier within 48 hours of delivery. Automotive GWP items are covered by the original manufacturer’s warranty; we do not provide any additional warranty or assume any liability for operation, maintenance, or use.

Luxury Goods, Watches & Accessories GWP

Luxury GWP items (watches, handbags, accessories) require signature confirmation upon delivery. All items are guaranteed authentic and sourced from authorized channels. Retail values are manufacturer’s suggested retail prices (MSRP) and do not reflect secondary market values. Transportation damage claims are limited to the MSRP of the item.

Electronics & Technology GWP

Electronics GWP items are covered by the original manufacturer’s standard warranty only. We assist with warranty service but do not provide direct repair, replacement, or compensation outside of the manufacturer’s official warranty terms. Electronics GWP items comply with applicable electrical safety and electromagnetic compatibility standards for the destination market.

Home Audio, Photography & Video GWP

Imaging and audio GWP items are covered by the manufacturer’s standard warranty. Damage in transit must be reported within 24 hours of delivery with photographic evidence of packaging.

Smart Home, Tools & Appliances GWP

Smart home, power tool, and appliance GWP items are covered by the manufacturer’s warranty for manufacturing defects. Installation, maintenance, and safe use are the sole responsibility of the customer.

Outdoor, Sports & Fitness GWP

Outdoor and sports GWP items are intended for recreational use in accordance with manufacturer guidelines. Users assume all risk associated with use of the product. We are not liable for any injury or damage resulting from improper use, modification, or neglect.

Beauty & Personal Care GWP

Personal care and beauty GWP items comply with applicable cosmetic regulations for the destination market. Opened items are non-returnable for hygiene reasons. Allergen and ingredient information is provided by the manufacturer.

Baby & Kids Products GWP

Baby and children’s GWP items comply with applicable child safety standards. Parental supervision is recommended for all children’s products. Opened consumable baby products are non-returnable for hygiene and safety reasons.

Food & Beverages GWP

Food and beverage GWP items are manufactured in compliance with local food safety regulations. Quality, safety, and allergen responsibility are the sole responsibility of the manufacturer. Food GWP items are non-returnable once opened. Perishable food GWP items are shipped at standard ambient conditions; we are not liable for spoilage due to shipping delays or customs clearance.

Toys, Collectibles & Media GWP

Toy and collectible GWP items are for personal use only. Collector value or market appreciation is not guaranteed. Minor cosmetic variations or packaging imperfections that do not affect product function are not grounds for return or replacement.

Digital Subscriptions GWP

Digital subscription GWP items are subject to the respective service provider’s terms of service. We are not responsible for service availability, content changes, or third-party service performance.

7.3 Lost or Damaged GWP Items

If a GWP item is lost or damaged in transit, we will assist you with the carrier or manufacturer claim process. We reserve the right to replace the GWP item with an item of the same category and equal or greater retail value at our sole discretion. Our maximum liability for any GWP item shall not exceed the published retail value of the applicable GWP tier.

8. Force Majeure

We shall not be liable for any delay, failure to ship, or failure to deliver resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, carrier disruptions, port congestion, customs actions, government regulations, war, civil unrest, or internet outages.

Our performance obligations shall be extended for the duration of such an event. If the event continues for more than 30 days, either party may cancel the unfulfilled portion of the order with a full refund of any unshipped merchandise.

9. Regional Legal Compliance

9.1 European Union & United Kingdom

If you are a consumer resident in the European Union or United Kingdom, you have a statutory 14-day cancellation right for distance sales in accordance with the Consumer Rights Directive and UK Consumer Rights Act. This statutory right applies in addition to the terms set out in this policy.

9.2 Australia & New Zealand

Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantees under the Australian Consumer Law or New Zealand Fair Trading Act where applicable by law.

9.3 Canada

All shipments to Canada comply with the Competition Act and applicable consumer protection regulations.

9.4 Germany & Austria

Promotional shipments and delivery terms comply with the Act against Unfair Competition (UWG) and local trade regulations.

9.5 France

Promotions and delivery terms comply with the French Consumer Code.

9.6 California Proposition 65

WARNING: Products shipped to California may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

10. General Provisions

10.1 Entire Agreement

This Shipping Policy, together with our Terms of Service, Privacy Policy, Gift with Purchase rules, and Return & Refund Policy, constitutes the entire agreement regarding shipping and delivery. It supersedes all prior or contemporaneous oral or written communications, representations, or understandings regarding shipping times, delivery dates, carrier services, or delivery obligations.

10.2 Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while achieving the original intent.

10.3 Governing Law

This Shipping Policy shall be governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles. This does not exclude or limit any mandatory consumer protection laws that apply to you based on your place of residence.

10.4 Updates

We reserve the right to update or modify this Shipping Policy at any time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.