International Shipping Info

This International Shipping Info forms an integral part of our Terms of Service and Shipping Policy and applies to all international orders, products, and promotional Gift with Purchase (GWP) items across all 11 categories and all tiers purchased through this website. Capitalized terms used herein have the same meaning as in our Terms of Service, Shipping Policy, Return & Refund Policy, Delivery Timeframes, and Gift with Purchase Promotion Rules.

1. General Overview

1.1 Delivered Duty Unpaid (DDU) Basis

All international orders are shipped and delivered on a Delivered Duty Unpaid (DDU) basis unless otherwise explicitly stated in a written document signed by an authorized officer of Novum Inc. Customers are the importer of record and are solely responsible for all import duties, tariffs, value-added taxes (VAT), goods and services taxes (GST), excise taxes, luxury taxes, customs brokerage fees, import processing charges, quarantine fees, storage fees, demurrage charges, and any other charges, assessments, or penalties imposed by local authorities, customs brokers, or regulatory bodies.

We do not act as the importer of record for any international shipment. All import-related risks and costs are borne exclusively by the customer.

1.2 Eligible Destinations & Export Controls

International shipping is available to select countries and regions. Eligible destinations are displayed at checkout. We reserve the right to modify, add, or remove eligible shipping destinations at any time without prior notice for regulatory, compliance, or operational reasons.

We comply fully with United States export control laws, sanctions, and trade embargoes. We do not ship to countries or regions subject to U.S. sanctions or export restrictions. Orders placed to restricted destinations will be cancelled and fully refunded.

2. Duties, Taxes & Fees

2.1 Full Customer Responsibility

All charges of any kind imposed by the destination country in connection with importation are the sole responsibility of the customer. These include, but are not limited to:

· import duties, tariffs, and levies;

· value-added tax (VAT), goods and services tax (GST), sales tax, and consumption tax;

· excise taxes and luxury taxes on high-value goods;

· customs brokerage fees, import processing fees, and port fees;

· quarantine inspection fees, phytosanitary charges, and food safety assessment fees;

· storage fees, demurrage charges, and warehousing fees;

· administrative fines, penalties, surcharges, or late payment fees imposed by customs or regulatory authorities.

2.2 Customs Valuation & Declaration

All international shipments are declared at the full retail value of the merchandise in accordance with U.S. export regulations and applicable customs requirements. For paid merchandise, the declared value is the actual purchase price paid. For GWP items, the declared value is the full manufacturer’s suggested retail price (MSRP) of the applicable tier and category.

You are responsible for the accuracy and completeness of all import information. We are not liable for any additional duties, taxes, fines, penalties, or delays resulting from incorrect, incomplete, or misleading information provided by you, or resulting from customs valuation decisions, tariff reclassification, or changes in tariff rates.

2.3 Non-Payment of Duties or Fees

If you refuse or fail to pay applicable duties, taxes, or fees, the package may be returned to sender, abandoned by the carrier, or seized or forfeited by customs authorities.

You will be responsible for all outbound shipping costs, return shipping costs, storage fees, and any other charges incurred as a result. These costs will be deducted from any applicable refund. No refund will be provided for packages seized, forfeited, or abandoned by customs due to non-payment of duties or fees.

3. Customs Clearance & Compliance

3.1 Clearance Time Excluded from Delivery Estimates

Customs clearance time is not included in estimated delivery timeframes. Customs processing may take 1–30 additional business days or longer, depending on the destination country, product category, shipment value, and local regulatory procedures.

We are not liable for delays caused by customs processing, inspection, examination, testing, or regulatory action.

3.2 Customer Compliance Responsibility

You are solely responsible for ensuring that all products ordered comply with all import laws, regulations, restrictions, standards, and requirements of the destination country, including but not limited to import licenses, permits, certifications, safety standards, labeling requirements, ingredient restrictions, and quarantine restrictions.

We are not liable for packages seized, detained, confiscated, destroyed, or rejected by customs or regulatory authorities due to non-compliance with local laws. No refund will be provided for packages seized or rejected for compliance reasons.

3.3 Additional Documentation Requests

If customs authorities require additional documentation, information, or verification to clear your shipment, we will notify you promptly. You are responsible for providing the requested information within the timeframe required by customs. Delays resulting from failure to provide requested information are your sole responsibility.

4. Gift with Purchase (GWP) International Shipping

4.1 Separate Shipment & DDU Terms

All GWP items across all categories and tiers are shipped separately from the main order in separate, individually declared shipments. GWP shipments are also delivered on a DDU basis. You are solely responsible for all import duties, taxes, customs fees, clearance charges, and brokerage fees associated with GWP items.

4.2 Declaration Value

GWP items are declared at the full published MSRP of the applicable tier and category for customs purposes. You are responsible for all taxes and duties assessed on the declared value of GWP items.

4.3 Customs Seizure or Detention

If a GWP item is seized, detained, rejected, or forfeited by customs authorities for any reason, we are not liable for replacement, compensation, or refund of any kind. The GWP portion of your order will be cancelled with no further liability. No cash credit, refund, or replacement will be provided for GWP items seized or rejected by customs.

4.4 No Separate Returns or Adjustments

GWP items cannot be returned, refunded, exchanged, or credited separately from the main order. All GWP-related international returns must be processed together with a corresponding return of merchandise from the original order, in accordance with our Return & Refund Policy.

All return shipping costs, export fees, import charges, and brokerage fees associated with returning GWP items are your sole responsibility. If GWP items are not returned in original, unopened condition, the full MSRP value will be deducted from your refund. No depreciation, pro-rating, wear-and-tear adjustments, or damage discounts apply to GWP items, including items that have been previously replaced or reissued.

5. Category-Specific International Shipping Notes

5.1 Automotive & Transportation

(Ultra-luxury sedans, executive vehicles, pickup trucks, mass-market electric vehicles)

Automotive products are shipped from the United States in compliance with U.S. export regulations and vehicle safety standards. You are solely responsible for ensuring compliance with all import regulations, emissions standards, safety certifications, vehicle registration requirements, and import quotas of the destination country.

We are not liable for vehicles seized, rejected, or not eligible for registration due to non-compliance with local import or vehicle regulations. Manufacturing defects and warranty issues are the sole and primary responsibility of the manufacturer.

5.2 Luxury Goods & Accessories

(Luxury watches, designer handbags, premium luggage, designer sunglasses)

Luxury goods are declared with manufacturer origin information and full MSRP value for customs purposes. Import duties, luxury taxes, and any applicable excise taxes are the sole responsibility of the customer.

We are not liable for items seized by customs due to valuation disputes, origin marking requirements, authenticity verification processes, or import restrictions on luxury goods. Retail values are MSRP and do not reflect secondary market premiums, collector value, or market fluctuations.

5.3 Technology & Electronics

(Professional computing devices, DIY hardware, smartphones, tablets, wearables, game consoles, esports peripherals, networking & storage, custom-built PCs)

Electronics products are manufactured to meet United States FCC and EU CE standards. We do not warrant that products comply with electrical, wireless, spectrum, or safety standards of the destination country.

Lithium-ion batteries are shipped in compliance with UN 38.3 and IATA dangerous goods regulations. We are not liable for items seized or restricted by local authorities due to battery, electronic device, or encryption regulations. Manufacturing defects are covered exclusively by the manufacturer’s warranty.

5.4 Home Audio & Professional Imaging

(Smart televisions, professional HiFi audio, photography equipment, action cameras)

Imaging and audio products are shipped with premium protective packaging. Import duties and technology tariffs are the sole responsibility of the customer.

We are not liable for items seized due to import restrictions on electronic or imaging equipment. Damage in transit must be reported within 24 hours of delivery with photographic evidence of both outer and inner packaging. Manufacturing defects are covered exclusively by the manufacturer’s warranty.

5.5 Smart Home & Hardware Tools

(Robot vacuums & mops, smart security systems, smart kitchen appliances, cordless power tool sets)

Smart home and power tool products are shipped in compliance with U.S. safety standards. You are responsible for ensuring compatibility with local electrical standards, building codes, and frequency requirements.

We are not liable for items rejected due to non-compliance with local technical standards. Manufacturing defects are covered by the manufacturer’s warranty. Installation and safe use are the sole responsibility of the customer.

5.6 Home Appliances & Furnishings

(Major home appliances, small kitchen appliances, air treatment products, bedding & home decor)

Major appliances and furniture items require special freight handling. Import duties, brokerage fees, and last-mile delivery charges are the sole responsibility of the customer.

We are not liable for items that cannot be delivered due to size, weight, stair access, or building restrictions at the destination address. Assembly and installation are the sole responsibility of the customer. Manufacturing defects are covered by the manufacturer’s warranty.

5.7 Outdoor & Recreational Sports

(Camping equipment, snow sports gear, water sports equipment, ball sports gear, outdoor apparel & footwear)

Outdoor and sports products are shipped via standard international parcel carriers. You are responsible for ensuring that equipment complies with local safety, recreational, and environmental regulations.

We are not liable for any injury or damage resulting from improper use, modification, or neglect. Manufacturing defects are covered by the manufacturer’s warranty.

5.8 Beauty, Personal Care & Apparel

(Skincare & cosmetics, personal care devices, oral care products, apparel & footwear)

Beauty and personal care products are formulated in compliance with United States and EU cosmetic regulations. We do not warrant that products comply with local cosmetic ingredient restrictions, labeling requirements, animal testing bans, or import restrictions.

You are solely responsible for ensuring that products may be legally imported into the destination country. Opened items are non-returnable for hygiene and safety reasons. Product formulation and ingredient information is provided by the manufacturer.

5.9 Baby & Kids Products

(Baby strollers & travel systems, car seats, feeding & nursing products, educational toys)

Baby and children’s products meet United States and EU child safety standards. We do not warrant compliance with local child product regulations, flammability standards, chemical restrictions, or import requirements.

You are responsible for ensuring import eligibility. Manufacturing defects are covered by the manufacturer’s warranty.

5.10 Food, Beverages & Nutrition

(Alcoholic beverages, sports nutrition products, everyday food & beverages)

Food and beverage products are manufactured in compliance with United States FDA and EU EFSA standards. You are solely responsible for ensuring that products may be legally imported into the destination country and comply with all local food safety, labeling, ingredient, and quarantine regulations.

We are not liable for products seized, detained, or destroyed by food safety, quarantine, or alcohol regulatory authorities. We are not liable for spoilage, deterioration, or quality issues resulting from customs delays, inspection, or storage beyond our reasonable control. Product safety and quality are the sole and primary responsibility of the manufacturer.

5.11 Entertainment, Collectibles & Digital Subscriptions

(Trading cards & board games, collectible figures & model kits, digital subscription services)

Physical collectible products are shipped via standard international parcel carriers. Import duties and taxes are the sole responsibility of the customer. Collector value or market appreciation is not guaranteed.

Digital subscription services are delivered electronically. You are responsible for ensuring that the service may be legally accessed in your jurisdiction. We are not responsible for third-party service restrictions, geographic availability limitations, or content restrictions.

6. Lost, Damaged or Delayed Shipments

6.1 Reporting Requirements

All claims for lost, damaged, or delayed international shipments must be reported to us in writing within 45 days of the estimated delivery date. Claims must include photographic evidence of the outer packaging, inner packaging, and product condition.

6.2 Loss or Damage in Transit

If your package is lost or arrives with visible physical damage in transit, we will assist you in filing a claim with the carrier. At our sole option, we may offer a replacement shipment or a refund of the purchase price of the affected items.

Our maximum liability for lost or damaged international shipments shall not exceed the total purchase price paid for the affected items.

6.3 Optional Shipping Insurance

Standard international shipping does not include additional cargo insurance. For high-value orders, you may request additional shipping insurance prior to shipment by contacting customer service. Additional insurance premiums are the sole responsibility of the customer.

7. International Returns

7.1 Prior Authorization Required

All international returns require prior written return authorization issued by our customer service team. Items returned without prior authorization will not be processed, may be returned to sender at your expense, or may be subject to restocking fees up to the full retail value of the item at our sole discretion.

7.2 Customer Responsibility for All Return Costs

You are solely responsible for all costs associated with international returns, including but not limited to:

· return shipping costs and freight charges;

· export declaration fees and customs processing fees;

· any import duties, taxes, or fees imposed on the return shipment;

· brokerage fees, handling charges, and restocking fees.

These costs will be deducted from any applicable refund. We are not liable for packages lost, damaged, or seized during return transit.

7.3 Customs Compliance for Returns

You are responsible for ensuring that returned items are properly declared for export and comply with all applicable export and import regulations. We are not liable for returns seized, detained, or delayed by customs authorities.

7.4 Return of GWP Items

GWP items must be returned together with the main order. GWP items cannot be returned separately. The full MSRP value of any GWP items not returned in original, unopened condition will be deducted from your refund in accordance with our Return & Refund Policy. No depreciation, pro-rating, or partial credit is available for GWP items.

8. Regional Legal Compliance

8.1 European Union & United Kingdom

If you are a consumer resident in the European Union or United Kingdom, you have a statutory 14-day cancellation right for distance sales in accordance with the Consumer Rights Directive and UK Consumer Rights Act 2015. This statutory right applies in addition to the terms set out in this policy.

If you exercise your statutory cancellation right, you will be responsible for the cost of returning the goods. Refunds will be processed within 14 days of receipt of the returned goods.

8.2 Australia & New Zealand

Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantees under the Australian Consumer Law or New Zealand Fair Trading Act where applicable by law.

8.3 Canada

All international shipments to Canada comply with the Competition Act and applicable consumer protection regulations. Import duties and GST are the sole responsibility of the customer.

8.4 Germany & Austria

International shipments and promotional practices comply with the Act against Unfair Competition (UWG) and the German Civil Code (BGB). All customs values are declared transparently at full MSRP.

8.5 France

International shipments and promotions comply with the French Consumer Code. Import duties and TVA are the sole responsibility of the customer.

8.6 California

Nothing in this policy limits any rights you may have under the California Consumer Privacy Act (CCPA) or other applicable California state laws. WARNING: Products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

9. Liability & Remedies

9.1 Liability Cap

Our total aggregate liability for any claim arising from international shipping, delivery, customs clearance, or non-delivery shall not exceed the total purchase price paid for the specific items affected. In no event shall our liability exceed the total amount paid for the entire order.

9.2 No Consequential Damages

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with international shipping, customs delays, duties, seizures, or non-delivery, including but not limited to loss of use, loss of opportunity, loss of profit, business interruption, or personal inconvenience.

9.3 Exclusive Remedy for GWP Items

If a GWP item is lost, seized, or damaged in international transit, our sole and exclusive liability, at our option, shall be either:

1. to replace the GWP item with an item of the same category and equal or greater retail value; or

2. to cancel the GWP portion of the order with no further liability.

No cash refund, credit, or compensation will be provided for GWP items.

10. General Legal Provisions

10.1 Force Majeure

We shall not be liable for any delay, failure to ship, or failure to deliver resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, carrier disruptions, port congestion, customs actions, government regulations, trade sanctions, war, civil unrest, or internet outages.

Our performance obligations shall be extended for the duration of such an event. If the event continues for more than 60 days, either party may cancel the unfulfilled portion of the order with a full refund of any unshipped merchandise.

10.2 Entire Agreement

This International Shipping Info, together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, Delivery Timeframes, and Gift with Purchase Promotion Rules, constitutes the entire agreement regarding international shipping. It supersedes all prior or contemporaneous oral or written communications, representations, or understandings, including customer service statements, chat communications, and product descriptions.

10.3 Limited Authority

No employee, agent, or customer service representative has the authority to alter, modify, or waive any provision of this policy, or guarantee any particular customs outcome, duty amount, or delivery date, except in a written document signed by an authorized officer of Novum Inc. Informal communications are for informational purposes only and do not constitute a binding agreement or waiver.

10.4 Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while achieving the original intent.

10.5 Governing Law

This International Shipping Info shall be governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles. This does not exclude or limit any mandatory consumer protection laws that apply to you based on your place of residence.

10.6 Updates

We reserve the right to update or modify this International Shipping Info at any time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.