Return & Refund Policy

This Return & Refund Policy forms an integral part of our Terms of Service and applies to all orders, products, and promotional Gift with Purchase (GWP) items across all categories and tiers purchased through this website. Capitalized terms used herein have the same meaning as in our Terms of Service, Shipping Policy, and Gift with Purchase Promotion Rules.

1. General Return Policy

1.1 Standard Return Eligibility

Subject to the exceptions and category-specific rules set forth below, we accept returns of most unopened, unused, and resalable items within 7 calendar days of delivery for a refund of the purchase price, excluding original outbound shipping costs. Items must be returned in their original packaging with all tags, labels, accessories, manuals, and included items intact.

Opened or used items may only be returned in cases of manufacturing defects or damage upon delivery, in accordance with applicable consumer protection laws.

1.2 Return Authorization Requirement

All returns require prior written return authorization issued by our customer service team. Items returned without prior authorization will not be processed, may be returned to sender at your expense, or may be subject to a restocking fee equal to the full retail value of the item at our sole discretion.

To initiate a return, please contact us via our Contact Us page with your order number and reason for return. We will provide return instructions and a return shipping label where applicable.

1.3 Non-Returnable Items

The following items are non-returnable unless proven defective upon delivery:

· Opened or consumed food, beverage, nutritional, and personal care products;

· Opened cosmetics, hygiene products, and intimate apparel for health and hygiene reasons;

· Promotional Gift with Purchase (GWP) items returned separately from the main order;

· Digital products, subscriptions, gift cards, and downloadable content once activated or redeemed;

· Custom, personalized, made-to-order, or final sale items;

· Items damaged due to improper use, neglect, modification, or normal wear and tear.

1.4 Manufacturer Warranty for Product Defects

All products sold on our store are manufactured, quality-controlled, and warranted by their respective licensed manufacturers. Product defects, manufacturing faults, performance issues, and product safety matters are the sole and primary responsibility of the manufacturer.

As an authorized reseller, we verify product authenticity and will assist you with manufacturer communication, warranty claims, and return processing in accordance with applicable law. We do not provide independent warranties or assume liability for manufacturing defects beyond what is required by law.

2. Gift with Purchase (GWP) Return Rules – All Categories & Tiers

All GWP items across all categories and tiers are conditional promotional gifts tied to the final paid amount of your order. The following rules apply universally to all GWP returns and refunds, with no exceptions:

2.1 No Separate Returns

GWP items cannot be returned, refunded, exchanged, or credited separately from the main order. All GWP-related returns, refunds, and adjustments must be processed together with a corresponding return of merchandise from the original order. We do not accept returns of GWP items alone, nor do we offer partial credits, exchanges, or refunds for GWP items independently.

2.2 Automatic Tier Recalculation on Partial Returns

If any return, refund, credit, or price adjustment reduces your final paid amount below the threshold of your qualifying GWP tier, your GWP eligibility is automatically and immediately void.

No partial tier retention is permitted. You may not keep a higher-tier GWP item while receiving a partial refund that reduces your final paid amount below the qualifying threshold. Tier downgrades, pro-rated adjustments, and difference-of-tier refunds are not available.

2.3 Full MSRP Deduction – No Depreciation, No Discounts

If your GWP eligibility is voided, you must elect one of the following two options:

1. Return all GWP items in full: Return all received GWP items in original, unopened condition with all packaging, seals, tags, and accessories intact. No deductions will be applied for properly returned GWP items.

2. Keep all GWP items: Keep the received GWP items, and the full published manufacturer’s suggested retail price (MSRP) of the applicable tier and category will be deducted from your refund amount.

No partial returns, tier downgrades, pro-rated deductions, depreciation allowances, damage discounts, wear-and-tear adjustments, or replacement cost deductions are permitted for GWP items. Opened, used, damaged, incomplete, previously replaced, or previously reissued GWP items are valued at full MSRP for deduction purposes, with no discount for wear, damage, replacement costs, shipping costs, or remaining value.

2.4 No Partial Set Returns

For GWP items that are part of a set or bundle, the entire set must be returned together. Partial returns of individual components from a GWP set are not accepted. If any component of a GWP set is missing, opened, or damaged, the full MSRP of the entire set will be deducted from your refund.

2.5 Shipped GWP Items

If a GWP item has already been shipped prior to the processing of a return or refund that voids eligibility, the full MSRP value will be deducted from your refund. We reserve the right to charge the full MSRP to your original payment method if the refund amount is insufficient to cover the GWP value. You will be responsible for returning the GWP item at your own cost if requested.

2.6 Defective GWP Items

If your GWP item arrives defective or damaged upon delivery, please contact us within 14 days of delivery with photographic evidence of packaging and product condition. We will assist you with the manufacturer warranty claim or replacement process in accordance with applicable law.

Defective GWP items confirmed by the manufacturer will be replaced by the manufacturer. Returns of defective GWP items are subject to manufacturer inspection and approval. Non-defective GWP items returned as defective may be subject to a restocking fee equal to the full MSRP of the item.

2.7 Personal Use Only

GWP items are for personal, non-commercial use only. Commercial resale, redistribution, or bundling is strictly prohibited and may void warranty and return eligibility.

3. Category-Specific Return Policies

3.1 Automotive & Transportation

(Covers ultra-luxury sedans, executive vehicles, pickup trucks, and mass-market electric vehicles)

Automotive products are covered by the original manufacturer’s standard warranty and roadside assistance where applicable. New, unregistered, and unmodified vehicles with all original paperwork and packaging may be returned within 7 days of delivery.

Registered, titled, driven, installed, or modified vehicles are non-returnable. Manufacturing defects, warranty issues, and vehicle performance matters are the sole and primary responsibility of the manufacturer.

3.2 Luxury Goods & Accessories

(Covers luxury watches, designer handbags, premium luggage, and designer sunglasses)

All luxury goods are guaranteed authentic and sourced directly from authorized channels. New, unworn, and unaltered items with all original packaging, tags, seals, and authenticity cards intact may be returned within 7 days of delivery.

Retail values stated are manufacturer’s suggested retail prices (MSRP) and do not reflect secondary market values, collector premiums, or market fluctuations. We do not guarantee or assume responsibility for any resale value or market movement. Opened, worn, altered, or authenticated items are non-returnable unless proven defective upon delivery.

3.3 Technology & Electronics

(Covers professional computing devices, DIY hardware, smartphones, tablets, wearables, game consoles, esports peripherals, networking & storage, and custom-built PCs)

Electronics products are covered by the original manufacturer’s standard warranty. New, unopened, and unactivated electronics may be returned within 7 days of delivery. Opened, activated, registered, or used items are non-returnable unless proven defective upon delivery.

Defective electronics are processed exclusively through the manufacturer’s warranty procedure. We assist with warranty service but do not provide direct repair, replacement, or compensation outside of the manufacturer’s official warranty terms.

3.4 Home Audio & Professional Imaging

(Covers smart televisions, professional HiFi audio, photography equipment, and action cameras)

Imaging and audio products are covered by the manufacturer’s standard warranty. New, unopened items with all factory seals intact may be returned within 7 days of delivery. Opened or used items are non-returnable unless proven defective upon delivery.

Damage in transit must be reported within 24 hours of delivery with photographic evidence of both outer and inner packaging.

3.5 Smart Home & Hardware Tools

(Covers robot vacuums & mops, smart security systems, smart kitchen appliances, and cordless power tool sets)

Smart home and power tool products are covered by the manufacturer’s warranty for manufacturing defects. New, unopened items may be returned within 7 days of delivery. Installation, maintenance, and safe use are the sole responsibility of the customer. Opened or used items are non-returnable unless proven defective upon delivery.

3.6 Home Appliances & Furnishings

(Covers major home appliances, small kitchen appliances, air treatment products, and bedding & home decor)

Home appliance and furniture products are covered by the manufacturer’s warranty for manufacturing defects. New, unopened, and unassembled items may be returned within 7 days of delivery. Assembled, installed, or used items are non-returnable unless proven defective upon delivery.

3.7 Outdoor & Recreational Sports

(Covers camping equipment, snow sports gear, water sports equipment, ball sports gear, and outdoor apparel & footwear)

Outdoor and sports products are intended for recreational use in accordance with manufacturer guidelines. New, unused items with all tags and packaging intact may be returned within 7 days of delivery.

Users assume all risk associated with use of the product. We are not liable for any injury or damage resulting from improper use, modification, or neglect. Used items are non-returnable unless proven defective upon delivery.

3.8 Beauty, Personal Care & Apparel

(Covers skincare & cosmetics, personal care devices, oral care products, and apparel & footwear)

Beauty and personal care products comply with applicable cosmetic regulations for the destination market. New, unopened items with all factory seals intact may be returned within 7 days of delivery.

Opened items are non-returnable for hygiene and safety reasons unless proven defective upon delivery. Allergen and ingredient information is provided by the manufacturer; individuals with sensitivities should review product information before purchase.

3.9 Baby & Kids Products

(Covers baby strollers & travel systems, car seats, feeding & nursing products, and educational toys)

Baby and children’s products comply with applicable child safety standards. New, unopened durable items with all original packaging and safety seals intact may be returned within 7 days of delivery. Opened consumable baby products are non-returnable for hygiene and safety reasons.

Parental supervision is recommended for all children’s products. Manufacturing defects are covered by the manufacturer’s warranty.

3.10 Food, Beverages & Nutrition

(Covers alcoholic beverages, sports nutrition products, and everyday food & beverages)

Food and beverage products are manufactured in compliance with local food safety regulations. Product safety, quality, integrity, and allergen control are the sole and primary responsibility of the manufacturer.

Unopened, undamaged food and beverage items may be returned within 7 days of delivery. Opened or consumed items are non-returnable for food safety reasons unless proven defective or contaminated upon delivery.

If you believe you have received a defective food product, please contact us before discarding the item. We will assist you with manufacturer contact and regulatory reporting as required by law.

3.11 Entertainment, Collectibles & Digital Subscriptions

(Covers trading cards & board games, collectible figures & model kits, and digital subscription services)

Toy and collectible products are for personal use only. New, unopened items with all original packaging intact may be returned within 7 days of delivery. Collector value or market appreciation is not guaranteed.

Minor cosmetic variations or packaging imperfections that do not affect product function are not grounds for return or replacement. Opened items are non-returnable unless proven defective upon delivery.

Digital subscription products are subject to the respective service provider’s terms of service. Once activated or redeemed, digital subscriptions are non-returnable and non-refundable. We are not responsible for service availability, content changes, or third-party service performance.

4. Refund Processing, Amounts & Deductions

4.1 Refund Processing Time

Once we receive and inspect the returned items, refunds are processed within 3–5 business days. Refunds are issued to the original payment method used for purchase.

Please note that your bank or card issuer may take an additional 5–10 business days to post the refund to your account, depending on their processing schedules. We are not responsible for delays caused by the payment processor, issuing bank, or currency conversion processes.

4.2 Order of Deductions

When calculating your refund amount, deductions will be applied in the following order:

1. Full MSRP of any GWP items not returned in original, unopened condition when eligibility is voided;

2. Original outbound shipping costs, unless the return is due to our error or a defective product;

3. Return shipping costs, unless the return is due to our error or a defective product;

4. Any applicable restocking fees, duties, taxes, or charges.

4.3 Partial Refunds

When only part of an order is returned:

· If the remaining final paid amount still meets or exceeds the original GWP tier threshold, you may keep the corresponding GWP item. Only the value of the returned merchandise will be refunded.

· If the remaining final paid amount falls below the original GWP tier threshold, you must return all GWP items or have their full MSRP deducted from the refund amount. Partial refunds that reduce tier eligibility are not permitted while retaining GWP items.

4.4 Currency

All refunds are processed in the original currency of purchase at the original purchase amount. We are not responsible for currency conversion fees, foreign transaction charges, or fluctuations in exchange rates that may affect the final amount received by you.

5. International Returns

5.1 Responsibility for Costs

International returns are the sole responsibility of the customer. You are responsible for all return shipping costs, import duties, taxes, customs fees, brokerage charges, and any other fees associated with returning the goods.

These costs will be deducted from any applicable refund. We are not liable for packages lost or damaged during return transit.

5.2 Customs Compliance

All returned items must be declared correctly for customs purposes. You are responsible for compliance with all export and import regulations of the origin and destination countries.

We are not liable for packages seized, detained, or confiscated by customs authorities during return transit. If a return is refused by customs, you will be responsible for all associated costs and charges.

6. Regional Legal Compliance

6.1 European Union & United Kingdom

If you are a consumer resident in the European Union or United Kingdom, you have a statutory 14-day cancellation right for distance sales in accordance with the Consumer Rights Directive and UK Consumer Rights Act 2015. This statutory right applies in addition to our voluntary return policy.

To exercise your statutory cancellation right, you must notify us of your decision to cancel within 14 days of receiving the goods. You must then return the goods within 14 days of notification. Goods must be returned in the condition in which you received them, with all packaging and accessories.

Unless the goods are defective, you will be responsible for the cost of returning the goods. Refunds will be processed within 14 days of receipt of the returned goods.

6.2 Australia & New Zealand

Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantees under the Australian Consumer Law or New Zealand Fair Trading Act where applicable by law.

6.3 Canada

All returns and refunds comply with the Competition Act and applicable consumer protection regulations.

6.4 Germany & Austria

Returns and promotional practices comply with the Act against Unfair Competition (UWG) and the German Civil Code (BGB). Where applicable by law, depreciation in value resulting from improper handling beyond what is necessary to inspect the goods may be deducted from the refund.

6.5 France

Returns and promotions comply with the French Consumer Code.

6.6 California

Nothing in this policy limits any rights you may have under the California Consumer Privacy Act (CCPA) or other applicable California state laws. WARNING: Products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

7. General Legal Provisions

7.1 Entire Agreement

This Return & Refund Policy, together with our Terms of Service, Privacy Policy, Shipping Policy, and Gift with Purchase Promotion Rules, constitutes the entire agreement regarding returns and refunds. It supersedes all prior or contemporaneous oral or written communications, representations, or understandings, including customer service statements, chat communications, and product descriptions.

7.2 Limited Authority

No employee, agent, or customer service representative has the authority to alter, modify, waive, or amend any provision of this policy, except in a written document signed by an authorized officer of Novum Inc. Informal communications are for informational purposes only and do not constitute a binding modification or waiver.

7.3 Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while achieving the original intent.

7.4 Governing Law

This Return & Refund Policy shall be governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles. This does not exclude or limit any mandatory consumer protection laws that apply to you based on your place of residence.

7.5 Force Majeure

We shall not be liable for any delay or failure to process returns or refunds resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, carrier disruptions, customs actions, government regulations, war, or civil unrest. Our performance obligations shall be extended for the duration of such an event.

7.6 No Consequential Damages

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with returns, refunds, or product defects, including but not limited to loss of use, loss of opportunity, loss of profit, or business interruption.

7.7 Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.