Delivery Timeframes

This Delivery Timeframes policy forms an integral part of our Terms of Service and applies to all orders, products, and promotional Gift with Purchase (GWP) items across all 11 categories and all tiers purchased through this website. Capitalized terms used herein have the same meaning as in our Terms of Service, Shipping Policy, Return & Refund Policy, and Gift with Purchase Promotion Rules.

1. General Provisions

1.1 Estimates Only

All delivery timeframes provided on our website, at checkout, in order confirmations, or in any communications are estimates only and do not constitute a guarantee, warranty, or binding promise of delivery by a specific date or time. Delivery times are calculated from the date of shipment dispatch from our fulfillment center, not the date of order placement.

Actual delivery times may vary due to factors beyond our reasonable control. We do not warrant that delivery will occur within the estimated timeframe, and we shall not be liable for any delays that do not result from our willful misconduct.

1.2 Components of Delivery Time

Total delivery time consists of two separate and independent periods:

1. Order Processing Time: The time between confirmed payment and shipment dispatch from our fulfillment center.

2. Transit Time: The time the shipment is in the possession of the shipping carrier.

1.3 No Consequential Liability

To the fullest extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with delivery delays, non-delivery, or product damage in transit, including but not limited to loss of use, loss of opportunity, loss of profit, business interruption, or personal inconvenience.

2. Order Processing Time

2.1 Standard Processing

Orders are typically processed and dispatched within 1–3 business days of confirmed payment, excluding weekends, public holidays, and scheduled facility closures.

Business days are defined as Monday through Friday, excluding official public holidays in our fulfillment jurisdiction and observed holidays of our shipping carriers.

2.2 Verification & Security Holds

We reserve the right to hold orders for identity verification, fraud screening, payment authorization, address validation, stock confirmation, or regulatory compliance review. The time spent on such verification holds is not included in the estimated processing time.

We will notify you promptly if an order is delayed for these reasons. Orders that fail verification may be cancelled in accordance with our Terms of Service.

2.3 Pre-Order, Backorder & Custom Items

Pre-order, backorder, made-to-order, customized, or built-to-order items (including but not limited to custom gaming PCs, specialty automotive products, and made-to-order furniture) have separate estimated ship dates displayed on the product page at the time of purchase. These dates are estimates only, are not guaranteed, and are subject to change without prior notice.

If an estimated ship date is delayed by more than 30 days, you may cancel the unfulfilled portion of the order for a full refund of any unshipped merchandise.

3. Domestic Delivery Timeframes

3.1 Standard Domestic Delivery

Estimated domestic transit times for standard shipping are 2–5 business days from dispatch, depending on destination zone. Expedited shipping options are available at checkout for an additional fee, with estimated transit times of 1–2 business days.

3.2 Remote & Non-Standard Locations

Delivery to PO boxes, APO/FPO military addresses, remote rural areas, island locations, and other non-standard service areas may take additional transit time and is not guaranteed. Additional fees may apply. We will notify you if your address is not serviceable or requires additional charges.

3.3 Signature-Required Deliveries

High-value items, luxury goods, automotive products, and select GWP tiers may require signature confirmation and in-person delivery at our discretion. The need for signature may add up to 1 additional business day to delivery time due to carrier re-attempt policies.

4. International Delivery Timeframes

4.1 Estimated Transit Times

Estimated international transit times vary by destination and shipping method, typically ranging from 5–21 business days from dispatch. These estimates include only carrier transit time and do not include customs clearance time, import inspection, or processing by local authorities.

4.2 Customs Clearance

Customs clearance time is not included in the estimated delivery timeframes. Customs processing may take 1–30 additional business days or longer, depending on the destination country, the type of goods, and local regulatory procedures.

We are not liable for delays caused by customs processing, inspection, detention, or regulatory action. Packages seized, detained, or confiscated by customs authorities due to non-compliance with local laws or non-payment of duties shall not be deemed delayed or undelivered for purposes of this policy.

4.3 Duties & Taxes

Customers are solely responsible for all applicable import duties, taxes, and fees. Delays resulting from refusal to pay duties or taxes are the sole responsibility of the customer.

4.4 Remote International Destinations

Delivery to remote international destinations, island nations, or areas with limited carrier coverage may take significantly longer than standard estimates and is not guaranteed.

5. Gift with Purchase (GWP) Delivery Timeframes – All Categories & Tiers

5.1 Separate Fulfillment & Independent Timeline

All GWP items across all 11 categories and all tiers are shipped separately from the main order and follow an independent delivery timeline. GWP items are processed and dispatched only after both of the following conditions are fully met:

1. successful delivery of the full main order to the shipping address; and

2. expiration of the applicable statutory return window for the main order.

Differences in delivery time between the main order and GWP items do not constitute a breach, default, or grounds for a full refund of the main order.

5.2 Standard GWP Processing & Transit Time

Once eligibility is fully confirmed, GWP orders are typically processed and dispatched within 7 business days. Transit time for GWP shipments follows the same standard transit estimates as paid merchandise for the destination region.

5.3 Suspension of Timeline

Orders with pending disputes, refunds, chargebacks, payment holds, or unresolved issues will have GWP shipment and the associated delivery timeline paused until full resolution. The timeline shall resume from the date of final resolution.

If a return, refund, credit, or price adjustment reduces your final paid amount below the qualifying GWP tier threshold, your GWP eligibility is automatically voided and the GWP item will not be shipped. If the GWP item has already been shipped, the full MSRP value will be deducted from your refund in accordance with our Return & Refund Policy.

5.4 Stock & Substitution Delays

If the advertised GWP item for a tier is unavailable due to stock exhaustion, discontinuation, or supply chain issues, we reserve the right to substitute a gift of the same category and equal or greater retail value at our sole discretion. Substitution processing time is not included in the estimated GWP delivery timeframe.

If no suitable substitute is available within the same category, we may cancel the GWP portion of the order with no further liability. No cash compensation will be provided for unavailable GWP items.

5.5 Category-Specific GWP Delivery Notes

· Automotive GWP: Shipped via specialized freight carriers. Signature and valid government-issued photo identification are required upon delivery. Additional processing time for title and registration documentation is not included in delivery estimates.

· Luxury Goods GWP: Require signature confirmation and identity verification upon delivery. Additional security processing time may apply. Retail values are MSRP and do not reflect secondary market premiums.

· Electronics & Technology GWP: Covered by manufacturer warranty only. Activation and setup time is not included in delivery estimates.

· Food & Beverage GWP: Shipped with standard temperature-appropriate packaging. We are not liable for spoilage or deterioration resulting from delivery delays or customs clearance.

· All other categories: Follow the corresponding category-specific delivery notes set forth in Section 6.

5.6 No Separate Returns or Adjustments

GWP items cannot be returned, refunded, or exchanged separately from the main order. All GWP-related returns, refunds, and adjustments must be processed together with a corresponding return of merchandise from the original order, in accordance with our Return & Refund Policy.

6. Category-Specific Delivery Notes

6.1 Automotive & Transportation

(Ultra-luxury sedans, executive vehicles, pickup trucks, mass-market electric vehicles)

Automotive products are shipped via specialized freight carriers. Estimated delivery times are for transport to the destination address only and do not include registration, titling, inspection, or licensing time, which are the sole responsibility of the customer and local authorities.

Signature and valid government-issued photo identification are required upon delivery. Manufacturing defects and warranty issues are the sole responsibility of the manufacturer.

6.2 Luxury Goods & Accessories

(Luxury watches, designer handbags, premium luggage, designer sunglasses)

All luxury goods require signature confirmation upon delivery. Additional identity verification and security processing may apply, which may add processing time.

Retail values are manufacturer’s suggested retail prices (MSRP) and do not reflect secondary market values, collector premiums, or market fluctuations. We are not liable for any loss of value due to delivery delays.

6.3 Technology & Electronics

(Professional computing devices, DIY hardware, smartphones, tablets, wearables, game consoles, esports peripherals, networking & storage, custom-built PCs)

Electronics products are shipped with standard anti-static and protective packaging. Damage in transit must be reported within 24 hours of delivery with photographic evidence of both outer and inner packaging.

Activation, registration, and setup time are not included in delivery estimates. Manufacturing defects are covered exclusively by the manufacturer’s standard warranty.

6.4 Home Audio & Professional Imaging

(Smart televisions, professional HiFi audio, photography equipment, action cameras)

Imaging and audio products are shipped with premium protective packaging. Damage in transit must be reported within 24 hours of delivery with photographic evidence.

Installation, calibration, and setup time are not included in delivery estimates. Manufacturing defects are covered by the manufacturer’s warranty.

6.5 Smart Home & Hardware Tools

(Robot vacuums & mops, smart security systems, smart kitchen appliances, cordless power tool sets)

Smart home and power tool products are shipped via standard parcel carriers. Installation, assembly, and maintenance time are not included in delivery estimates.

Manufacturing defects are covered by the manufacturer’s warranty. Safe use and proper installation are the sole responsibility of the customer.

6.6 Home Appliances & Furnishings

(Major home appliances, small kitchen appliances, air treatment products, bedding & home decor)

Major appliances, furniture, and other large or heavy items require special delivery services and delivery appointment scheduling. Appointment scheduling time and white-glove delivery time (if selected) are not included in estimated delivery timeframes.

Assembly and installation time are not included in delivery estimates. Manufacturing defects are covered by the manufacturer’s warranty.

6.7 Outdoor & Recreational Sports

(Camping equipment, snow sports gear, water sports equipment, ball sports gear, outdoor apparel & footwear)

Outdoor and sports products are shipped via standard parcel carriers. Users assume all risk associated with use of the product.

We are not liable for any injury or damage resulting from improper use, modification, or neglect. Manufacturing defects are covered by the manufacturer’s warranty.

6.8 Beauty, Personal Care & Apparel

(Skincare & cosmetics, personal care devices, oral care products, apparel & footwear)

Beauty and personal care products are shipped with standard packaging. Opened items are non-returnable for hygiene and safety reasons.

We are not liable for skin reactions, allergies, or individual sensitivities. Product formulation and ingredient information is provided by the manufacturer.

6.9 Baby & Kids Products

(Baby strollers & travel systems, car seats, feeding & nursing products, educational toys)

Baby and children’s products comply with applicable child safety standards. Parental supervision is recommended for all children’s products.

Manufacturing defects are covered by the manufacturer’s warranty. Assembly and setup time are not included in delivery estimates.

6.10 Food, Beverages & Nutrition

(Alcoholic beverages, sports nutrition products, everyday food & beverages)

Food and beverage products are shipped with temperature-appropriate packaging where applicable. We are not liable for spoilage, deterioration, or quality issues resulting from shipping delays, customs delays, or weather conditions beyond our reasonable control.

Product safety, quality, and integrity are the sole and primary responsibility of the manufacturer. Shipping-related spoilage is the responsibility of the carrier.

6.11 Entertainment, Collectibles & Digital Subscriptions

(Trading cards & board games, collectible figures & model kits, digital subscription services)

Physical collectible products are shipped via standard parcel carriers. Collector value or market appreciation is not guaranteed. Minor cosmetic variations or packaging imperfections that do not affect product function are not grounds for return or refund.

Digital subscription products are typically delivered electronically within 24 hours of payment confirmation. Delivery is deemed complete when the access code or activation link is sent. We are not responsible for third-party service activation delays or performance.

7. Factors That May Cause Delays

Delivery timeframes may be extended for reasons including but not limited to:

· peak shipping seasons, holiday periods, and promotional sales events;

· carrier service disruptions, capacity constraints, weather events, and natural disasters;

· customs processing, import inspections, and regulatory actions;

· payment verification, fraud screening, and address validation;

· incorrect, incomplete, or outdated shipping information provided by the customer;

· signature requirements, identity verification, and delivery attempt failures;

· product availability issues, substitution processing, and supply chain disruptions;

· product category-specific handling requirements and special packaging.

8. Regional Legal Compliance

8.1 European Union & United Kingdom

If you are a consumer resident in the European Union or United Kingdom, we will deliver the goods to you within 30 days of the day we enter into the contract, unless a different delivery period is expressly agreed in writing. This statutory delivery term applies in addition to the estimates set out in this policy.

If delivery is delayed beyond the statutory period, you may terminate the contract and receive a full refund. Your statutory rights under the Consumer Rights Directive and UK Consumer Rights Act 2015 are not affected by this policy.

8.2 Australia & New Zealand

Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantees regarding delivery time under the Australian Consumer Law or New Zealand Fair Trading Act where applicable by law.

8.3 Canada

All delivery timeframes comply with the Competition Act and applicable consumer protection regulations.

8.4 Germany & Austria

Delivery timeframes and promotional delivery terms comply with the Act against Unfair Competition (UWG) and the German Civil Code (BGB). All promotional delivery estimates are transparent and non-binding.

8.5 France

Delivery timeframes and promotional practices comply with the French Consumer Code. Statutory delivery rights are preserved for all consumers residing in France.

8.6 California

Nothing in this policy limits any rights you may have under the California Consumer Privacy Act (CCPA) or other applicable California state laws. WARNING: Products may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

9. Remedies

9.1 Exclusive Remedy for Paid Merchandise

If paid merchandise is significantly delayed beyond all reasonable estimates or lost in transit, our sole and exclusive liability, at our option, shall be either:

1. to replace the affected items at no additional cost to you; or

2. to issue a full refund of the purchase price of the affected undelivered items.

This remedy shall be your exclusive remedy for delivery delays or non-delivery of paid merchandise, to the fullest extent permitted by applicable law.

9.2 Exclusive Remedy for GWP Items

If a GWP item is significantly delayed or lost in transit, our sole and exclusive liability, at our option, shall be either:

1. to replace the GWP item with an item of the same category and equal or greater retail value; or

2. to cancel the GWP portion of the order with no further liability.

No cash refund, credit, or compensation will be provided for delayed or lost GWP items.

9.3 Liability Cap

Our total aggregate liability for any claim arising from delivery delays or non-delivery shall not exceed the total purchase price paid for the specific items affected. In no event shall our liability exceed the total amount paid for the entire order.

10. General Legal Provisions

10.1 Force Majeure

We shall not be liable for any delay, failure to ship, or failure to deliver resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, carrier disruptions, port congestion, customs actions, government regulations, war, civil unrest, or internet outages.

Our performance obligations shall be extended for the duration of such an event. If the event continues for more than 60 days, either party may cancel the unfulfilled portion of the order with a full refund of any unshipped merchandise.

10.2 Entire Agreement

This Delivery Timeframes policy, together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and Gift with Purchase Promotion Rules, constitutes the entire agreement regarding delivery times. It supersedes all prior or contemporaneous oral or written communications, representations, or understandings, including customer service statements and chat communications.

10.3 Limited Authority

No employee, agent, or customer service representative has the authority to guarantee a specific delivery date or modify this policy, except in a written document signed by an authorized officer of Novum Inc. Informal communications regarding delivery times are for informational purposes only.

10.4 Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while achieving the original intent.

10.5 Governing Law

This Delivery Timeframes policy shall be governed by the laws of the State of Delaware, United States of America, without regard to conflict of law principles. This does not exclude or limit any mandatory consumer protection laws that apply to you based on your place of residence.

10.6 Updates

We reserve the right to update or modify this Delivery Timeframes policy at any time. Material changes will be posted on this page with an updated effective date.